MBNA Contact Number: 0345 062 062

You can phone MBNA on their UK-wide customer service contact number 0345 062 062 to report any issues with making a credit card repayment or to discuss how to transfer money directly to your current account.


Profile of the Credit Card Company

MBNA is a subsidiary of Lloyds Bank and is one of the United Kingdom’s most popular credit card lenders, perhaps due to the advantage of being able to transfer money directly to a current account. MBNA is also popular out of the UK as the company offers credit to international customers, whether they own a British bank account or not.


UK-wide Customer Services – 0345 062 062

Contact MBNA on their UK-wide customer service helpline number 03456 062 062 to calculate your eligibility for a credit card with the Lloyds Bank division before booking an appointment to complete an application. You can also use this number to enquire about your preferred spending limit and the interest rates on your repayments before deciding whether you would like take out a card. The customer service advisor will discuss the estimated rate of APR before detailing the exact cost of each monthly repayments, depending on the length of time you wish to borrow money over.

If you are already a MBNA customer then you may wish to contact an advisor for technical support regarding any issues with your online account. For instance, callers can ask for assistance with MBNA when moving money from your credit card to your bank’s current account or if a repayment is not showing on your online statement. This is also their emergency phone number which you can use to report your MBNA credit card as being lost or stolen.


Complaints – 0800 062 062

You can also phone MBNA on their freephone complaints contact number 0800 062 062 to register a grievance if you are unhappy with the terms of your credit card agreement. Alternatively, you can use this number to appeal against a late payment charge or to ask whether you have been wrongfully sold PPI when taking out your credit card with MBNA.


Cost of Calling the Company

The MBNA customer service helpline uses a local contact number that will charge callers the same standard local per-minute rate from both UK mobiles and landline telephones but you will be able to contact the 0800 freephone complaints number completely free of charge. Both of the MBNA helplines operate during the call centre’s opening hours of 9am-5pm Monday to Friday.


MBNA Phone Numbers

MBNA helpline UK Contact Number Opening Hours
Customer Services 03456 062 062 9am-5pm Monday to Friday
Credit Card Applications 0800 068 8788 9am-5pm Monday to Friday
Complaints 0800 062 062 9am-5pm Monday to Friday


Write to MBNA

If you are unable to contact the credit card company during their office hours then you can choose to elevate your complaints when writing to MBNA at the address of the UK Head Office:

MBNA Limited,
P.O. Box 1004,
Chester Business Park,
Wrexham Road,
CH4 9WW,
United Kingdom.